6. Ethics and Governance

General aim: Focus on responsible operations and long-term economic development

ACHIEVEMENTS:

• The second-highest number of ethics notifications were filed in International Upstream, proving the effective uptake of the grievance mechanism by target audiences
• Ethics operations were further enhanced in 2015 with the establishment of a Group Ethics Officer position, and with the nomination of local ethics officers at every subsidiary with more than 20 FTEs
• Group Ethics Council membership was renewed, with the representation of all group-level senior managers of business and functional units
• A total of 14,855 hours of ethics training, eLearning courses and managerial presentations were successfully deployed in European operations in downstream business, including for our filling station staff

CHALLENGES:

• Deeper assessment and understanding of human rights-related risks in supply chain is required with a focus on international operations
• Further improvement of ethical corporate culture and development of strong institutions to provide effective, comprehensive investigation of grievances and real remedies to stakeholders